Frequently Asked Questions – DISSHDress.com
Order Support
How do I track my order?
• Australia: Track via Australia Post
• International: Track via DHL
• Pre-orders: You’ll receive tracking once dispatched
Can I change my order?
Contact us immediately via live chat or email. Changes are unavailable if the order is processed or shipped
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Afterpay, Klarna (AU/NZ), Apple Pay, and Google Pay. Options vary by country
Shipping & Returns
Do you ship internationally?
Yes! All orders ship from Brisbane via DHL Express. Duties/taxes may apply
What’s your return policy?
• Full-price items: Return within 30 days for a refund or gift card.
• Sale items: Final sale (no returns).
• Faulty items: Report within 3 months with photos13.
How do I return an item?
Start your return via Refundid (instant or standard options). Exclusions apply
Products & Services
Do you offer exchanges?
No. Repurchase your desired item and return the original order
What’s a pre-order?
Secure upcoming styles early! Delivery estimates are listed on product pages
How do I check sizing?
Refer to the Size Guide or contact us for measurements
Gift Cards & Promotions
How do I use a gift card?
Redeem at checkout. Gift cards are valid for 3 years and fluctuate with exchange rates
Do you price match?
No. We maintain fairness during promotions
Other Questions
What is Klarna?
Split payments into 4 interest-free installments (US only). Learn more here
Are duties included?
Depends on your location. Check our Shipping Policy for details
Need more help?
Visit our Help Center.